Want To Support the Hospitality Industry? Hire An Intern (or Two, or Three . . .)

Like many of our colleagues who have been around for more than just a while, we continue to marvel at the entire Covid 19 "experience." So many people in so many places have been hit so hard, it is difficult to imagine such a thing ever happening. With that said, we are immensely proud of how our Hospitality family continues to find optimism and continues to think in creative and meaningful ways to support one another even when many of our own have been so dramatically impacted. . The selflessness and other-centricity of our industry, while deep in the throes of this crisis, is something that should make us all proud.

There are countless ways to make contributions to very worthwhile organizations in order to try to ease the impact of Covid 19, and many of our Hospitality colleagues are doing exactly this. As we look to contribute in meaningful ways, we should also be thinking about the future of our industry. While we would all agree that we will emerge from this crisis (and will be better and stronger for the experience), we need to be thinking about the future of our  industry as we know it. Yes, we will emerge, but what will we  look like? What behaviors will change that will impact Hospitality going forward?

While analyzing and re-analyzing all of this, we would like to challenge you, our colleagues and friends, to aggressively hire qualified interns this summer and beyond.  We’ve all hired (or at least have considered hiring) interns in the past.  Whatever your criteria for such hiring, now is the time to expand your horizons.  While writing a check is a noble endeavor if you have the means to do so, consider that if you put the same funds to use by employing bright and eager minds, not only are you giving someone a chance, an opportunity to contribute and learn in one of the most challenging environments ever, but you are also impacting their livelihood and how they support themselves and their families. When you are looking for a productive way to contribute, hire an intern, pay them fairly for their work, and revel in the fact that you are not only receiving a work product, but you are putting your money where your mouth is by letting aspiring Hospitality professionals glimpse hope for the future, during a period of time that has shaken all of us to the core.

Of all the things that cause us concern during this most difficult of time-frames, the spirit and the optimism of our Hospitality industry colleagues does not give us any pause whatsoever.  Let’s define ‘doing the right thing’  a bit differently, and let’s pay it forward to our younger colleagues and make sure that they have ample opportunity to experience that which we already know, which is that there is nothing like the Hospitality industry, in good times or in bad. 

When All Is Not As It Appears...

When All Is Not As It Appears...

Marriott International’s recent announcement that it was reducing commissions paid to third-party meeting & event planners by 30% was met with a combination of surprise, anger, and acquiescence.    After the dust had started to settle it became apparent that the move, while clearly bold and sending a strong message, was less impactful in reality than originally thought...and yields an important opportunity for non-Marriott branded properties.

Can We Prevent History From Repeating Itself?

Can We Prevent History From Repeating Itself?

It’s a fascinating time in the hospitality industry.  Nary a week goes by without a new brand being introduced, and in many markets our industry’s seemingly never-ending upward cycle continues to generate new project after new project.  If one didn’t know better, one might think that there can never be an end in sight to our growth.  Reality and history, however, offer a harsher lesson; growth will slow, supply will outweigh demand, and we will be forced to tighten our belts to ride out the next dip in our performance.  Is there anything that can be done to avoid history repeating itself?

A Safe Work Environment for all Employees

A Safe Work Environment for all Employees

Whatever your chosen media, it is nearly impossible today to open one’s eyes and one’s ears without hearing about yet another case of ‘sexual harassment.’  First of all, we should be clear that there is nothing ‘harassing’ about the nature of the accusations that are front and center today.  A quick trip to any dictionary or search engine will help to eliminate any confusion about the difference between ‘harassment’ and ‘assault.’  Media attention of late is focused on this issue as it relates to the entertainment world, and to the world of politics.  However, how can we be confident that this is not a cause for concern within the Hospitality industry?

Building A Hospitality Culture Starts With You

Building A Hospitality Culture Starts With You

Hospitality is what we call our industry, it’s the art that we practice, it’s the reason why we follow a career in service to others.  While it is all of these things, it can still be very difficult to explain if you are not in the middle of it on a daily basis.  How do we practice it, how do we teach it, and how do we communicate it in order to have the maximum impact on those around us?  Ultimately, how are we using the principles and concepts of Hospitality to help our business units to be successful?  And do you have to be a five-star property in order to foster a culture of Hospitality?

A Harsh Reality

A Harsh Reality

The tragedies of multiple natural disasters over the past several weeks have been well documented.  The impact of hurricanes in Texas, the Caribbean, and Florida as well as historical wildfires in California is still being assessed, but certainly more than enough is known to understand that we are witnessing a previously uncharted period in our history.  Countless lives have been impacted, as well as countless businesses and the communities that they serve. 

Ownership and Asset Management; How To Get The Most From The Relationship

Ownership and Asset Management; How To Get The Most From The Relationship

The relationship that exists between ownership and asset management can vary widely from one property to the next and from one business approach to the next.  Some owners are extremely hands-on in the operation of their properties, some are not.  Some asset managers are focused on particular components of a property’s operation, some are not.  Each of these variables plays an important role in maximizing the benefit to all concerned.  Ultimately, Ownership and Asset Management must take the time to understand one another as well as possible, in order to achieve the best possible results for everyone. 

Strategy is Everyone's Responsibility

Strategy is Everyone's Responsibility

In the hospitality business, it is important for us to be strategic.  We speak frequently about strategy; strategic planning, strategic thinking, strategic pricing, strategic selling; the list goes on and on.  It is crucial, however, that we all truly understand what it means to be strategic. Being strategic, by its very nature requires looking forward to make behavioral decisions based on that forward look.  Reacting, on the other hand, is really just the opposite.  So, if we are all so aware of the need to be strategic, why do we spend so much time reacting to what is happening around us?